Set Up Your New Silverback Email

On Your Phone

With Silverback, your new email account can be easily configured on your smartphone. Follow the instructions below to learn how to configure your email on an iPhone, or on an Android device.

iPhone

To configure your Silverback email on an iPhone, tap Settings on your home screen. Then, proceed to Mail > Accounts Add Account > Other > Add Mail Account. There you will need to fill in the required information:

 

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After that tap Next and you will have to fill in the details of the Incoming Mail Server:

 

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Tap Next again and provide the same information as above for the Outgoing Mail Server and wait for the Mail app to confirm the information.

 

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Finally, tap Save and your email will be added to your email account list.

As an alternative solution, you can use our Auto-configure Tool for iPhone to automatically configure your email to work with the Mail app on iOS.

Android phone

To set up your email on an Android phone, open the Settings app and search for the Add Account section. Provide the email address (user@yourdomain.com) and press MANUAL SETUP.

Next, you will be able to choose the type of email account you will be using. We recommend the IMAP protocol because it will keep your messages on the server after you download them on a local device.

You will need to fill in your password and tap Next. Enter the incoming server settings:

 

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When you complete filling in the information, tap Next and continue with the outgoing server settings.

 

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Tap Next and choose the preferred sync frequency options. Lastly, press Next and your email account will be ready to use with your Android phone.

Set Up For Gmail

Enable POP for your mail account in Gmail

With your email settings at hand, you can now proceed with enabling the POP3 service for your email in Gmail. The Post Office Protocol version 3 (POP3) is responsible for receiving emails. Using it for your domain’s mail configuration, you basically instruct Gmail to download all your messages from the hosting email server.

In that manner, you will be able to receive and store your business emails in your Gmail. On the other hand, doing that will eventually lower the storage space usage in your web hosting account.

To enable POP3 for your mail account, log in to the www.gmail.com interface from your browser. Then, click on the gear button in the upper right corner and choose “See all settings” to go to the Settings page.

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On that page, you can find the section “Check mail from other accounts” and click on the “Add a mail account” button next to it.

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A pop-up window will appear where you can start with the configuration by adding your email address.

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The next step is to allow Gmail to “Import emails from your other account” using POP3.

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Gmail will ask you to enter the POP settings for your domain-related email address on the following screen. Type in the following settings in the respective fields if you are a Silverback client:

  • Username: myemail@domain.com
  • Password: The password you’ve chosen for this email address
  • Incoming server: mail.domain.com
  • POP3 port: 995

 

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Note: You should replace myemail@domain.com with your actual email address.

On this screen, you can choose to “Leave a copy of retrieved messages on the server” and use a secure connection (SSL). When you have chosen the desired options, click “Add Account,” and Google will confirm that it has added your email account.

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Enable SMTP in Gmail for your email address

Once you see the confirmation, Gmail will download all the messages from your email hosting. In fact, each mail that arrives will go into your Gmail inbox, and a copy of it will remain on the server. You will be able to read them, however, you would not be able to reply just yet since the SMTP service is not enabled.

As you can see in the screenshot above, Gmail will also ask you if you want to be able to send emails from the same address. After you confirm this, you will have to allow Gmail to treat that other email address as your alias.

 

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When that is done, Gmail will prompt you for your server’s SMTP settings, and you can use the ones below:

  • Outgoing server: mail.domain.com
  • SMTP port: 465

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Verify your domain name with Gmail

The last step in this process is to verify your domain name by clicking the link you will receive in your @gmail.com inbox.

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This will load a browser tab to confirm that Gmail can send emails from your domain-related email.

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As soon as you confirm this, you are all set for managing your website emails with Gmail. Next time when you want to send a message from your domain email address, you can simply select it from the From drop-down menu.

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To be sure that everything is set correctly, it will be best to try sending back and forth test mails. If there is a configuration issue, you may receive an error message, and you may need to review your settings in Gmail.

To conclude, you can use the Gmail SMTP server to configure different applications to send email from your @gmail.com address. Additionally, you can set up Gmail with your own domain email for managing your business correspondence. Follow the steps above and you will achieve either of the configurations successfully.

Outlook

To add your email account to the latest version of Microsoft Outlook first click on the File menu and then on Account Settings > Account Settings. If you’re using the Mac version, the menu will be in Outlook > Preferences > Accounts.

 

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To begin, click on New on the new window that opens.

 

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A new window will appear where you should input your full email address. Click on Advanced options and click on the checkbox for Let me set up my account manually. Then click Connect. On the next step select POP or IMAP depending on the protocol you want to use to connect. The difference between POP and IMAP is explained in this tutorial.

 

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Now you need to fill in the appropriate information about your email account. Here’s a brief explanation of the different fields and what you should add in them:

  • Incoming mail section
    • Server: check the exact hostname to use with each of your mail accounts in your Site Tools > Email > Accounts, choose the preferred email account and go to kebab menu > Mail Configuration and select Manual Settings tab;
    • Port: if you chose IMAP – use 993, if you chose POP3 – use 995;
    • Encryption method: SSL/TLS;
    • Require logon using Secure Password Authentication (SPA) – leave unchecked;
  • Outgoing mail section
    • Server: check the exact hostname to use with each of your mail accounts in your Site Tools > Email > Accounts, choose the preferred email account and go to kebab menu > Mail Configuration and select Manual Settings tab;
    • Port: use 465;
    • Encryption method: SSL/TLS;
    • Require logon using Secure Password Authentication (SPA) – leave unchecked;

You can also find the exact settings to use with each of your mail accounts with your Outlook in your Site Tools > Email > Accounts, choose the preferred email account and go to kebab menu > Mail Configuration and select Manual Settings tab.

 

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Click Next and input the password for your email address. After that click Connect.

If the information you provided is correct the email account should be added to your Outlook.

 

Mac Mail

To begin with, click on the Apple Icon Menu on the top left of your screen and select the System Preferences… submenu.

 

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You will be taken to your System Preferences screen where you can adjust various options of your Mac OS. Select the Internet Accounts link to proceed.

 

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Here, you will see a list of all the different accounts you have registered including iCloud, FaceBook, Vimeo, etc. Scroll down and select the Add Other Account… option.

 

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Next, select to add a Mail account on the next screen.

 

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A pop-up will appear asking you to fill in your name and the Email address that you want to register with Mac Mail. Note, that people you send emails to will receive them from the name you enter here. This option, however, can be changed later on. Finally, click Sign in to proceed.

 

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Now, you have to fill in the server settings for your Email account:

  • Email Address: – should be pre-filled with the value you’ve entered in the previous screen;
  • Username: – enter your full email address as a username, i.e username@yourdomain.com. It will be used both for the incoming and outgoing connection;
  • Password: – enter the password for your email account;
  • Account Type: – it’s set to IMAP by default. Unless you specifically want to use POP3 you should leave it that way;
  • Incoming Mail Server: – check the exact settings to use with each of your mail accounts with your Mac Mail in your Site Tools > Email > Accounts, choose the preferred email account and go to kebab menu > Mail Configuration and select Manual Settings tab;
  • Outgoing Mail Server: – same as the incoming server;

Once you fill in all the details, press Sign In to proceed.

 

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Finally, you will be asked which programs you want to use this account with. The available options depend on the applications you have installed on your account.

 

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That’s it! You can now use your email account with the Mac Mail application.

Edit existing email account settings in Mac Mail

Open the Mac Mail application and go to Mail -> Preferences.

 

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Click the Accounts tab, select your email from the accounts list and click the Server Settings tab.

 

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Change the desired settings and click the Save button to apply them.